Privacy Policy

This Privacy Policy explains how Insion ("Insion," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, create an account, or use our content moderation platform and related services (collectively, the "Services").

If you use the Services on behalf of an organization, you confirm that you are authorized to accept this policy for that organization. Where Insion processes personal information on behalf of a customer, that customer is the controller of that information and Insion acts as a processor or service provider.

We collect information from you, your organization, and the devices used to access the Services, including:

• Account and contact information: names, email addresses, organization names, account credentials, and other details you provide when registering or contacting us.
• Customer content and service data: content, files, text, images, metadata, policy configurations, moderation decisions, and related information submitted to or generated through the Services.
• Usage and device information: log data, IP address, browser type, device information, pages or features accessed, timestamps, and diagnostic information.
• Communications: information you provide when you request support, respond to surveys, or otherwise communicate with us.
• Payment information: subscription and transaction information. Payment card details are generally processed directly by our payment providers and are not stored by Insion.

We use personal information to:

• provide, operate, secure, and maintain the Services;
• process moderation requests and display associated results;
• authenticate users, administer accounts, and provide customer support;
• process transactions and communicate about subscriptions or service changes;
• monitor performance, investigate abuse, and improve the reliability and safety of the Services;
• comply with legal obligations and enforce our agreements; and
• send service-related communications and, where permitted, information about our products.

Where applicable law requires a legal basis, we process personal information to perform our contract with you, pursue our legitimate interests in operating and securing the Services, comply with legal obligations, or with your consent. You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

We do not sell personal information. We may disclose information:

• to vendors and service providers that help us host, support, secure, analyze, or process payments for the Services;
• to other users within your organization, according to your account settings and permissions;
• when required by law, regulation, legal process, or a valid governmental request;
• to protect the rights, safety, and property of Insion, our users, or the public; and
• in connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business.

We and our service providers may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, understand how the Services are used, and protect against fraud. Your browser may let you control cookies, though disabling them may affect the availability or functionality of some parts of the Services.

We retain personal information for as long as reasonably necessary to provide the Services, satisfy the purposes described in this policy, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the nature of the information, the customer relationship, and applicable law.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No security measure is perfect, however, and we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed without authorization.

Insion and its service providers may process information in countries other than the country where you live. Those countries may have data protection laws that differ from the laws of your jurisdiction. Where required, we use appropriate safeguards for cross-border transfers of personal information.

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; to object to or restrict certain processing; and to withdraw consent. To exercise these rights, contact us using the details below. We may need to verify your identity and authority before responding. If we process information on behalf of a customer, we may direct your request to that customer.

The Services are not directed to children, and we do not knowingly collect personal information from children under the age at which parental consent is required in their jurisdiction. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services or by another appropriate method. The "Last updated" date at the top of this page shows when this policy was last revised.